Our client runs a magento shop and was getting increasingly frustrated with keeping the site up to date. Their hosting company manages back ups keeping the system patched but cannot help with the day to day problems.
We sat down with the client to discuss the problems they were having. Together we agreed that the ability to edit products on a spreadsheet would make a big difference. This facility is available within Magento, but it needs setting up correctly. We have set up profiles to extract spreadsheets with the right information and advised the client on how to make best use of them. We are available to answer questions or provide hand-on assistance when required.
Going forward, we will continue to help the client make the most of their shop.